The Hidden Reason for your Recurring Tech Problems

“Tech speak” often doesn’t make sense to anyone except techos. So, we want to unpack a couple of tech terms that explain a common problem….. how you can like your IT support company, yet somehow be left dealing with the same, repeating issues again and again.

Every day we talk to NZ businesses with a tech support arrangement to help fix issues. The business is happy to have access to IT help and like the tech people who support them. But these same NZ businesses are confused as to why the same problems re-occur, why their tech never improves, and why they have no visibility on whether their business is secure.

SUPPORT VS SERVICE: KNOW THE DIFFERENCE

Your success with technology relies on choosing the right partners and services. When you need tech help, you can look for an “IT Support” or an “IT Services” engagement. There is a huge difference. One waits for problems to happen, the other works to prevent them.

-            IT Support is reactive and short term. It’s the helpdesk you call when something breaks (like your email or laptop). They fix your single issue and move on to the next call. Think of it like paying a mechanic each time your car breaks down. IT Support (like the mechanic) isn’t focused on overall improvement or security. It delivers a specific fix for a reported issue, with no guarantees that the same problem won’t happen again.

-             IT Services are proactive and long term – constantly evolving your technology and reducing issues. Like having a service plan on your car, with regular check-ups and tuning to prevent breakdowns. Your engine runs better, and your car is reliable every time you need it. IT Services cover much more than fixing a problem - your tech partner takes responsibility and ownership for security, improvements, upgrades etc - keeping you up to date, improving your tech, and keeping your business protected.

SO WHAT?

If you have agreements for IT support alone, you’ve probably had them in place for years and it might be time to review. IT Support is a reactive service, designed to wait for problems to happen, fix one problem at a time, and never make improvements. IT Services will ensure your tech is actively managed, improved, and secured - keeping your business relevant as technology changes.

Ask your IT Support provider how they are proactively helping you - improving your security, reducing recurring issues, and making your technology more reliable.

If you’re sick of dealing with the same issues over and over, talk to us about getting proactive and future focused. Message us on Live Chat | look up our Contact Details | or learn more about How We Partner.