When your company is small, your IT needs are simple. A vendor who fixes the occasional issue is probably enough. But as your business grows technology becomes more critical. Many businesses outgrow their IT vendor, leading to outdated systems, recurring issues, rising costs, and hidden risks.

The good news is that switching IT partners is easier than ever thanks to cloud technology. But Not All IT Providers Are the Same! From the quality of collaboration to the value you gain, picking the right partner can save you time, money, and stress. How do you choose the right one?

Our Top Six Questions to Test a Potential Partner

Every IT company promises to be proactive, trustworthy, and the “perfect partner.” But actions speak louder than words. Use these six questions to separate the talkers from the doers:

1. How do they help you achieve your business goals? Anyone can answer a support call. A great partner will help you reduce costs, increase efficiency, and align technology with your objectives.

2. Do they have enterprise-level experts? Look for a provider with experience supporting larger, more advanced organisations. You’ll benefit from their breadth of knowledge as your business scales.

3. How strong is their operational leadership? Experienced leaders with a history of running high-performing IT services know how to build scalable, reliable solutions for your business. Operational excellence is more important than a great sales pitch.

4. Do they take ownership? Look for clear service-level targets, transparent pricing models, and proactive improvement plans. Avoid partners who shift blame or leave you to sort out issues.

5. Do their promises have substance? Insist on written specifics—what they’ll do, how often, and the results you can expect. If the scope of service isn’t clear, they’re unlikely to deliver a consistent service.

6. Do they have strong references? Speak to their current clients, especially businesses similar to yours. Their experience will give you a clearer picture of what to expect.

Choosing the right IT partner isn’t just about fixing tech issues - it’s about using technology better to help your business grow and compete. A strong IT partner will simplify your operations, improve security, and help you stay ahead of your competitors.

These days it’s easier than ever before to change IT partners and it can unlock incredible value for your business. So, take the time to ask the right questions and find a partner who’s as invested in your success as you are. If you need help, check out our Technology Advisory services or send us a chat anytime.