Mid-Market Businesses

…Deserve More Than Mid-Level Service

Why do so many mid-sized businesses settle for "good enough" or "they're such nice people" when it comes to IT services? Sure, the provider might have a support tech who’s decent at fixing the same issues that keep cropping up - but are they actually good for your business?

Mid-market companies are the backbone of Aotearoa, driving innovation and growth. Yet, every time we run assessments, we uncover the same horror stories: Critical security missing or misconfigured, a lack of improvement, the same repeating issues. This isn’t just about tolerating mediocre service - it’s putting your business at risk.

"Good enough" isn’t good enough anymore. So what should you expect from your IT Partner?

Here’s our top five things to look for

  • Is security baked in from day one, or tacked on as an occasional afterthought?

  • Are they truly part of your team - or just “the service desk” reacting to repeat problems?

  • Do you have clear metrics and SLAs, so your team knows when their issues will be fixed?

  • Are you seeing monthly updates on what’s being improved in your environment?

  • Does your tech empower your people - or hold them back?

Mid-sized businesses deserve the same quality IT services that big players demand. The right toolsets (like M365) can deliver enterprise-level performance and protection to any business. But here’s the catch: Most IT vendors don’t even know what needs configuring.

At Mohawk, we’re lifting the standard for mid-market IT with transparency, proactive improvements, and a security-first mindset. If your current provider doesn’t pass the five-check test, it’s time to wonder how many risks are being ignored.

If you need help, talk to us about a Mohawk Security Check-Up and find out where you’re really at